Effective date: 26 September 2026
You may cancel an order at any time before cutting of the thobe fabric begins and receive a full refund of all payments, including the upfront payment, without cancellation charges. You may request changes to fabric, measurements or design before cutting. We confirm whether the change is available and its effect on price and timing before carrying it out.
Send cancellation or change requests to support@araboun.com or through WhatsApp at +966582556674, including your order number. We confirm receipt and the production stage. If a cancellation request arrives before cutting begins, the right to cancel applies even if our team's response is delayed. We verify the timing of the request and cutting if there is a discrepancy.
After cutting begins, we do not accept cancellation merely because of a change of mind, as the fabric and thobe are customised for the customer. Later changes depend on feasibility; their cost and timeframe are explained and your approval obtained before work starts. This rule does not limit statutory rights in cases of defects, non-conformity or delays that entitle you to cancel.
We do not charge for cancelling, changing or missing a visit appointment. Cancelling a visit does not automatically cancel an existing order. Please make clear whether you also wish to cancel the order, which will be handled according to whether cutting has begun.
If we cannot supply the fabric or fulfil the order, we will inform you and offer a suitable alternative with your consent or refund the amount due. We do not substitute fabric or specifications without your consent. For three-thobe packages, we review the stage of each thobe when partial cancellation is requested, explaining any settlement relating to the package price and statutory rights before it is approved.
Amounts due are refunded under our refund policy. The bank or payment provider may need five business days for the refund to appear after it is issued.