Effective date: 26 September 2026
Who We Are and How to Contact Us
Araboun Al Fakhama Trading Establishment (مؤسسة عربون الفخامه التجارية) operates the ARABOUN store at www.araboun.com and is the controller of personal data it collects to provide its services. Address: Al Shifa, Dirab Road, Riyadh, Saudi Arabia. For enquiries and privacy requests: support@araboun.com or +966582556674.
Data We Collect and Its Sources
We collect information you provide when placing an order, booking an appointment or contacting us, including your name, telephone number, email address, delivery address, order details, appointments and correspondence. We collect measurements and tailoring preferences that you provide, that our representative takes, or that are copied from a thobe you supply. We also retain payment status and invoice information needed to manage your order.
The store platform and service providers may process technical data such as IP address, device and browser type, usage logs and cookies needed to operate and protect the website. Payment information is processed through your chosen payment provider. Do not send full card numbers or verification codes in customer service messages.
Purposes and Grounds for Processing
We use data to book visits, confirm orders, take measurements, tailor thobes, process payments, arrange shipping and alterations, and provide customer service. Depending on the circumstances, processing is based on fulfilling our agreement with you, legal obligations, or your consent where required. We may process limited data to protect the store and prevent fraud based on a legitimate interest where the applicable legal conditions are met and your rights are not compromised.
Measurements are retained to make future orders easier. You may request that they be updated or deleted, subject to information we must retain by law or need for an ongoing order. Some information, such as contact details, address and measurements, is necessary to provide the service; without it, we may be unable to complete your order.
Sharing Data and Processing Outside Saudi Arabia
Data is made available as necessary to authorised staff, Shopify to operate the store, selected payment providers to process transactions, and shipping partners to deliver orders. We may disclose it to competent authorities when required by law. Shipping partners do not need your body measurements to deliver an order.
Using international service providers may involve processing data outside Saudi Arabia. Any transfer must meet the requirements of the Personal Data Protection Law and applicable data transfer regulations, with appropriate safeguards. Contact us for information about recipients and transfer arrangements relating to your data.
Cookies and Marketing
The website may use essential cookies to operate the cart and checkout and protect sessions. You can control cookies in your browser, but disabling essential cookies may affect website functionality.
As of the date of this policy, we have not started using Google Analytics or the planned advertising pixels. If we activate additional analytics, advertising or marketing services, we will provide relevant information, update this policy and obtain consent where required before activating non-essential tracking. Agreeing to an order does not automatically mean agreeing to marketing messages. You may withdraw marketing consent at any time using the unsubscribe option or customer service; this does not stop necessary order fulfilment messages.
Retention, Protection and Disposal
We retain order information and measurements as long as needed for the purposes described, taking account of required invoice and record retention periods and the resolution of claims. Once no longer needed, data is securely deleted, destroyed or de-identified unless retention is legally required. Access is restricted to authorised persons, and we take appropriate organisational and technical measures to protect data.
Your Rights and Complaints
Subject to legal conditions and exceptions, you may request information about how your data is processed, access it, receive a copy, correct or update it, have it destroyed, and withdraw consent to processing based on consent. Withdrawal does not affect the lawfulness of earlier processing or processing based on another legal ground.
Send requests to support@araboun.com. We may request proportionate information to verify your identity. We process requests within statutory time limits and explain any inability to comply or permitted extension. You may also complain to the Saudi Data and Artificial Intelligence Authority (SDAIA) through its official channels. Updates are published here with the effective date, with additional notice of significant changes where required.