Effective date: 26 September 2026
Store Details
Store: ARABOUN — www.araboun.com. Operator: Araboun Al Fakhama Trading Establishment (مؤسسة عربون الفخامه التجارية). Commercial Registration number: 7032536059. VAT number: 310436858600003. Address: Al Shifa, Dirab Road, Riyadh, Saudi Arabia. Email: support@araboun.com. Telephone and WhatsApp: +966582556674. Customer service: Saturday to Thursday, 10 AM to 10 PM, Saudi Arabia time.
Products and Order Confirmation
We provide custom-tailored thobes and do not currently sell ready-made thobes. You may choose ARABOUN fabric or provide your own. We confirm the fabric, measurements, design, quantity and price with you before cutting begins. Please review the confirmation and report any errors before cutting. Any material change to the order or substitution of fabric requires your consent.
Prices and Payments
Prices are in Saudi riyals and include applicable VAT. Shipping charges outside Riyadh and any agreed additional charges are shown before payment is confirmed. You receive an invoice detailing order amounts and tax.
You may pay in full or pay 50% of the order value upfront, with the remaining balance due on delivery. If you choose cash on delivery for an order with a measurement visit, our team will contact you to arrange collection of the upfront payment during our representative's visit. Choosing cash on delivery does not remove the upfront payment requirement.
Available payment methods include mada, Visa, bank transfer, STC Bank, Apple Pay, Tabby, Tamara and cash on delivery under the arrangement above. Availability and instalment eligibility depend on the provider's terms and the options displayed for your order. Payments and refunds for Tabby and Tamara orders follow the provider's procedures without affecting the customer's statutory rights.
Visits, Fabrics and Packages
Measurement visits within Riyadh are free, with no minimum order. We do not charge for missed, cancelled or rescheduled appointments. Please notify us so we can arrange another appointment.
We inspect customer-supplied fabric before accepting it and inform the customer of noticeable issues or insufficient fabric before cutting. We return remaining fabric if its length exceeds half a metre. Please tell us before cutting if you want to keep shorter pieces; our agreement will be recorded in the order. If your fabric is lost or damaged through our fault, we will contact you to resolve the matter in accordance with statutory rights. Your ownership of the fabric does not release us from liability.
We offer three-thobe packages. Package specifications, prices and any offer conditions are stated at purchase; discount conditions or charges are not added retrospectively. For partially completed orders, each thobe is handled according to its production stage, and any settlement is explained before approval, with statutory rights preserved.
Timeframes, Policies and Complaints
The usual tailoring time is 4–6 business days after details are approved and measurements, fabric and the required payment are received. Shipping time is additional. Business days are Saturday to Thursday, excluding public holidays. These terms should be read together with the shipping, cancellation, returns, measurements and privacy policies published on the website.
To make a complaint, send your order number and a description of the issue to customer service. Transactions are subject to Saudi laws. Nothing excludes mandatory consumer rights or the right to approach competent authorities. The terms in force when you place your order apply to it; later changes will not apply retrospectively in a way that reduces your rights.