Effective date: 26 September 2026
Custom-Tailored Thobes
Every thobe we make is tailored to the customer's approved measurements and specifications. We therefore do not accept returns of a thobe that matches the order merely because of a change of mind after cutting has begun. You may cancel before cutting and receive a full refund under our cancellation policy.
Defects and Errors
If a thobe is defective or does not match the agreed fabric, design or measurements because of our error, we will correct the problem at no cost to you. We start with an appropriate alteration. If the thobe cannot be corrected, our preferred solution is to remake it free of charge, coordinating the specifications and timeframe with you.
Giving priority to a remake does not exclude a refund where one is due under applicable law. Your statutory rights concerning defective or non-conforming products remain protected, and you will not be required to waive them to accept a remedy. ARABOUN covers shipping needed to correct its errors, including outside Riyadh.
Alterations and Customer Measurements
We provide free alterations for eligible issues reported within six calendar days of receiving the thobe, under our measurements policy. If reported within this period, we continue resolving the same issue free of charge until it is resolved, even if the work extends beyond the sixth day. This period does not limit statutory rights relating to defects or non-conformity.
If a thobe was made according to measurements you provided and those measurements turn out to be incorrect, alteration charges may apply. We confirm whether alteration is possible and its cost before starting. This does not apply to errors we make in taking measurements or following approved specifications.
Requesting a Remedy or Refund
Contact support@araboun.com or +966582556674 with your order number, a description of the problem and photos if useful. We review the case and coordinate collection or inspection and a solution. Please contact us before sending the thobe so we can arrange the correct shipping process.
When a refund is due, we return it to the original payment method where possible, or to another agreed and verified method. After we issue the refund, it may take up to five business days to appear in your account, depending on your bank or payment provider. We follow up if it is delayed, and this period is not used to extend any binding statutory deadline. Tabby and Tamara payments are settled through the provider; do not change your instalments unilaterally before confirming the settlement with them.