Effective date: 26 September 2026
How Measurements Are Taken
Measurements may be taken by our representative during a free visit within Riyadh with no minimum order, copied from a thobe you supply, or based on measurements you send. We record the agreed measurement method in the order and review the cut, ease, length and design with you before cutting. When providing a thobe to copy, specify the parts to reproduce and any changes you want.
Please review the approved measurements and instructions before cutting. ARABOUN is responsible for its own measurement or production errors. If we follow incorrect measurements provided and approved by the customer, paid alterations may be needed, subject to feasibility.
Fit Checks and Alterations
When our team delivers directly, we arrange a fit check with you where available. For delivery through a shipping company, please try on the thobe when it arrives and contact us about any issues; delivery by a shipping company does not include a tailor's attendance.
To use our free alteration offer, report a fit issue within six calendar days of delivery. The offer covers alterations necessary to achieve the agreed measurements and fit. If you notify us within this period, we continue resolving the same issue free of charge until it is resolved, even if this takes more than six days. The offer does not cover selecting a new design, changing measurements because they subsequently changed, or correcting inaccurate customer-provided information, unless the issue resulted from our error.
Collection and redelivery for eligible alterations are free within Riyadh. Outside Riyadh, we cover shipping when the issue is caused by an ARABOUN error. Charges for any alteration not covered and its shipping are explained in advance, and we do not begin without your approval.
If Alteration Is Not Possible
If our error cannot be corrected through alteration, our preferred solution is a free remake, while preserving any statutory right to a refund or other remedies. We confirm the alteration or remake timeframe after assessing the case, as it varies with the work required and fabric availability.
Please avoid third-party alterations before we inspect the issue where possible, so we can determine and correct its cause. This does not automatically remove statutory rights. The six-day period relates to the service offer and does not limit statutory claims concerning defects or non-conformity.
We retain measurements to make future orders easier in accordance with our privacy policy. Please tell us about any changes before reusing them. Contact: support@araboun.com | +966582556674.